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Frequently Asked Questions

How do I request a custom order?

We love custom orders! If you'd like for us to create something special for your event just message us! Also, if you would like to make changes to a ready-to-ship item, please message us first BEFORE purchasing so we may create a custom order listing for you or explain the simplest and most accurate way to purchase your item.

We usually begin creating a custom order the same day or the next day from when you placed your order. For this reason, if you need to make changes or cancel your order, please contact us immediately. We will let you know the status of your order and if you are still able to make changes.

What are your shipping policies?

Most orders will ship in 3-5 business of when your order has been placed.
In addition, most custom orders ship in 3-5 business days.
All orders are shipped through USPS and USUALLY arrives 3-5 BUSINESS DAYS, not weekends, after we mail it within the US.
If you choose 2-3 day priority it is not guaranteed. Per USPS they have up to 5 days to deliver. **Priority shipping time begins after the order processing time.
If you need your order for an event by a certain date please message us and we will get back to you same day to confirm date needed. Insurance is available upon request.
Once your order has been shipped we are not able to cancel the order.

What is your return policy?

All products, excluding custom orders, may be returned for a full refund (less shipping) within 7 days of delivery, IF seller has approved the return.Contact seller if you want to return a product. Products must be returned in re-sellable condition. We have the right to refuse returns due to violation of our policy. Once we receive the item, a full refund will be issued minus the shipping cost.

We do not offer exchanges.

We do guarantee our craftsmanship and want you to be happy with our products, so if you are at all unsatisfied with your order, please contact us as soon as possible before leaving a review to give us an opportunity to rectify the matter. Your complete happiness with our products is our top priority!

What do I do if my item is damaged during shipping?

If your item(s) arrives damaged please notify us within 2 days and send a couple of photos of the damage and we will be in touch with you the same day to follow up with the next step. Each situation will be dealt with accordingly.

What to do before purchasing an item

Before purchasing an item please look at all photos and read each description thoroughly including measurements, materials used and read our shipping policies. If you have any questions regarding any item we sell, message us and we will be happy to answer them.

If you want to customize any item, please click on the "Request a custom order" link below the picture and start a conversation with us about your custom order. You may need to purchase the $5 customization fee depending on what you need customized. DO NOT purchase the extra customization fee unless instructed to do so :)

Do you ship internationally?

Currently we are not shipping internationally but we are looking to expand our borders so check back :)